Frequently Asked Questions

Yes — free standard shipping on every US order, no minimum purchase and no fine print. Whether you're buying a single dog collar or a large orthopedic pet bed, shipping is always on us.

Most orders arrive within 5–7 business days. We ship from US-based warehouses, so you're not waiting weeks for international shipping. You'll receive a tracking number by email as soon as your order ships.

Once your order ships, you'll receive a tracking email with your carrier tracking number. You can use that number directly on the carrier's website (USPS, UPS, or FedEx) to follow your package in real time.

Currently we ship within the United States only. We're working on international shipping and hope to offer it later this year.

Orders can be changed or cancelled within 2 hours of placement. After that, they're already queued for fulfillment. Email us at peacaw.store@gmail.com right away and we'll do everything we can to help.

We offer a 30-day happiness guarantee on everything. If you're not satisfied for any reason — the product didn't fit, your pet refused to use it, you simply changed your mind — contact us within 30 days of delivery for a full refund. No questions, no hoops.

For most situations, no. We trust our customers. In most cases we'll process your refund without requiring the product back. We'll always be upfront with you about what we need.

Once approved, refunds are processed within 1–2 business days and appear on your original payment method within 5–7 business days depending on your bank or card issuer.

That's on us. Email peacaw.store@gmail.com with a photo of the damage and we'll send a replacement or issue a full refund immediately — whichever you prefer.

Measure your dog from nose to tail while they're stretched out, then add 6–12 inches. That's the minimum bed length you want. For dogs who like to curl up, you can go smaller. When in doubt, size up — a bed that's too big is always better than one that's too small. Each product page includes specific sizing recommendations.

Yes. All of our beds use pet-safe, non-toxic materials. Our orthopedic memory foam beds are made without harmful chemicals. If you have specific material concerns about a product, email us and we'll get you the full product specs.

Most cats take to climbing furniture naturally — especially if you introduce it with a little catnip or treats. Younger cats and indoor cats especially benefit from vertical space and enrichment. Placement matters too: put it near a window and watch them claim it as their own within days.

Check the product page for the specific width range each gate covers — our gates include adjustable pressure-mount options that fit standard doorways and hallways. If you have an unusually wide opening or an irregular space, email us your measurements and we'll point you to the right option.

Yes — our automatic feeders are designed for everyday pet owners, not tech enthusiasts. Setup typically takes 5–10 minutes. Most include a simple timer dial or basic digital display. Each product page includes the full setup overview so you know what to expect before you buy.

Most of our products are species-specific — dog beds for dogs, cat trees for cats, and so on. Where a product works for both, we say so clearly on the product page. Always check the product description to confirm it's designed for your pet.

We accept all major credit and debit cards — Visa, Mastercard, American Express, and Discover — as well as Apple Pay and Google Pay at checkout. All payments are processed securely through Stripe.

Yes. Your card information is never stored on our servers. All payments are processed through Stripe, which uses 256-bit SSL encryption and is PCI-DSS Level 1 certified — the highest level of payment security available.

Yes — you'll receive an order confirmation email immediately after checkout, and a separate shipping notification with your tracking number once your order ships.

Check your spam or junk folder first. If it's not there, email us at peacaw.store@gmail.com with your name and the approximate order time and we'll look it up right away.

Peacaw is a premium pet supply store built by animal lovers who wanted a better alternative to sifting through hundreds of listings on Amazon to find quality products. We hand-select every item in our catalog, focus on products that earn honest five-star reviews, and back everything with free shipping and a 30-day guarantee.

Every product goes through a personal review before it makes our catalog. We evaluate build quality, materials, practicality, and value. We also pay close attention to real customer feedback. Products that don't hold up get cut. It's a small catalog by design — we'd rather carry 50 great products than 5,000 mediocre ones.

Email us at peacaw.store@gmail.com. We're real people who love animals and we respond to every message within one business day.